Customers who will be performing an update or install newer builds released after February 18, 2023 must have applied a minimum Microsoft Windows patch depending on the version of Windows you have deployed mentioned on the article, IMPORTANT BULLETIN: Trend Micro Server and Endpoint Protection Agent Minimum Windows Version Requirements for Updated Binaries After Mid-February 2023.
For machines that do not allow “trusted root CA auto update” or are in air-gapped or otherwise locked down environments, please make sure to apply Microsoft Identity Verification Root Certificate Authority 2020. A tool can be utilized for this by following the steps mentioned in this KB article. You may use the command EasyFixSysCerts.exe A1 .
Customers who have questions are encouraged to contact Trend Micro Technical Support for further assistance.